The leaders of tomorrow will be the companies who start thinking about the importance of improving the quality of their services and implementing effective Customer loyalty programs ahead of their competitors. How to increase the share of regular Customers? How to reduce the cost of attracting new Customers? How to spread the word of mouth? Our answer is unsurpassed Customer Service. Practical experience and innovative solutions are offered by the experts of 4B Solutions.

Nothing is the same forever. Today's leaders can lose their positions by failing to pay due attention to their Customers, while outsiders have all chances make a name for themselves by launching effective Customer loyalty programs.

The Russian market is rapidly changing. We often hear about the introduction of a variety of bonus and discount programs, collection of the Customers' feedback. However, analyzing these innovations from a purely professional point of view, the experts agree that these programs will be unlikely to increase the number of Customers significantly, attract more major customers, improve brand perception and, therefore, maximize the profit of the company.

Companies spend large amounts on advertising without thinking that there is a much more interesting and effective way to increase profits and improve the company's position in the market. This is an Exceptional Service. Do you want your company to be praised at all times, do you want to get the positive feedback from your customers more frequently, do you want to stay away from tough price competition? There is only one way to do it - an Exceptional Service. Leaders of tomorrow understand it today.

Practice shows that the costs of attracting a new Customer are always much higher than the costs of maintaining the loyalty of existing ones.

Unfortunately, many companies underestimate the importance of regular Customers. And meanwhile the regular Customer:

• - is a powerful tool to promote your products and services (recommends his/her favorite company, thereby spreading the "word of mouth");
• - buys more and more often, and is more active towards novelties (new offered products and services);
• - is willing to pay more (sensitivity to prices is reduced, according to various estimates, by 8-15%);
• - is more loyal to possible errors and tensions while working with you;
• - is a constant source of predictable income;
• - saves your money (you have once paid to attract the customer, and attraction of new customers always requires money and time);
• - does not pay your competitors.
  

But can the company build its own fully functional system and implement it as soon as possible (procrastination or delays are not acceptable in this process)? Will there be a charismatic person in the company who has no conflicts with the employees and is able to communicate the idea of improvement to them? Will he or she have enough experience, knowledge, creativity? Which solutions will work in a particular case and which ones are better to introduce at some later stage? Will costs of time of the company management be comparable with the consultants' fees? We know the answers to these questions, which is why entered this market and we are successfully working on it.

Policy of 4B Solutions provides for signing an agreement with only one company operating on a particular market. We offer exclusive solutions that increase revenues and improve the status of the company and which under no circumstances can be disclosed or duplicated. In addition, our services are exclusive and are not offered by other companies. It is high time to get ahead of the competition!

Forms of cooperation with 4B Solutions:

1. Development of Customer service improvement programs.

2. Study of Customers' satisfaction.

3. Service of Quality Hot Lines.

4. Consulting support.

5. Workshops and training for the personnel.

6. Certification program "4BS: Exceptional Service".

4B Solutions has developed Certification Program "4BS: Exceptional Service". Its difference from earlier foreign certification programs is the practical orientation of the quality control. We do not certify any common quality standards theoretically developed by someone. This Certificate confirms that the company which gets it really takes care of its Customers, exceeds their expectations and is a truly reliable partner.

Our Customers get a Quality Certificate after the completion of the improvement of their Customer service. 4B Solutions also accepts applications for certification tests from the companies operating in the Russian market. Based on the results of such tests the company may be issued a Quality Certificate and included in the relevant public Registry "4BS: Exceptional Service".